Terms and Conditions

These service terms govern your access to and use of the Carnival Citi Casino website, your player account, the games made available through the platform, promotions, and related services (together, the “Services”). By visiting the site, creating an account, making a purchase or deposit, or playing any game, you confirm that you have read and agree to follow these conditions of use.

These platform rules are designed to set clear expectations for both you and the operator, explain key responsibilities, and help keep play fair, secure, and transparent.

Who can use the Services (adults only)

Carnival Citi Casino is intended for adults. You must be at least the legal gambling age in your jurisdiction (and not under 18 in any case) to register or use the Services.

You are responsible for making sure that online gambling or sweepstakes-style play is lawful where you are located and that you are allowed to access the Services. The operator may restrict or block access in certain states, countries, or regions, and availability can change over time due to legal or operational requirements.

Creating an account the right way

When you register, you agree to provide accurate, complete, and up-to-date information, including contact details. Your account must be registered in your own name, and you may not create an account using someone else’s identity or payment details.

To protect players and the platform, Carnival Citi Casino may limit how many accounts a player may hold. Multiple accounts created to gain an advantage (including promotional advantage) may lead to restrictions, bonus removal, or account closure where appropriate.

Identity checks (verification) and why they matter

To maintain a secure environment, Carnival Citi Casino may ask you to verify certain details before you can access full account features or complete transactions. Verification requests may include confirming:

• your identity and age
• your address or location
• ownership of payment methods used on the account
• other information reasonably needed to keep the Services safe and compliant

If requested information is not provided, is incomplete, or cannot be confirmed, access to withdrawals, promotions, or other features may be limited until the review is finished.

Keeping your account secure

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not it was authorized by you. If you believe your account has been accessed by someone else, contact support as soon as possible.

Player accounts are personal. You may not share your account, transfer it, sell it, or use it on behalf of another person. Any attempt to do so may result in restrictions to protect the account and the platform.

Deposits, withdrawals, balances, and payment processing

Carnival Citi Casino supports various payment options and may offer methods such as Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, and Trustly, depending on your location and availability. Supported currencies may also vary - for example, USD may be offered for eligible players.

Processing times, limits, fees (if any), and availability can differ by method and may change. Some transactions may require additional checks, especially for fraud prevention, payment verification, or account security.

Withdrawal requests may be reviewed before approval. Carnival Citi Casino may apply reasonable verification and security checks before completing a payout, including confirming identity and payment method ownership. If there is a mismatch between account details and payment details, processing may be delayed while the issue is resolved.

Bonus terms, promotions, and what to check before you opt in

Promotions can come with additional bonus terms that apply alongside these site terms. Always review the specific rules shown on the promotion itself before participating, since the details may vary by offer, player eligibility, and location.

Examples of promotional conditions that may apply include:

• eligibility requirements (including location and account status)
• opt-in steps (such as verifying a mobile number)
• wagering requirements (for certain offers, a 1x playthrough may apply)
• time limits and expiry dates
• game restrictions (some offers apply only to certain game categories)
• limits on how bonus credits convert or how much may be withdrawn where applicable

If a promotion is offered automatically (for example, a daily login bonus or a welcome offer tied to account verification), it may still be subject to eligibility checks and fair use rules. Carnival Citi Casino may withhold, adjust, or remove promotional value where there is a reasonable basis to believe the offer was claimed in error, claimed by ineligible accounts, or obtained through misuse.

Game access and service availability

Carnival Citi Casino aims to provide reliable access to its Services, including games from third-party studios such as Endorphina, Habanero, and KA Gaming. However, the availability of games, features, and promotions may depend on your location, device, browser, operating system, network connection, and supplier availability.

The operator may add, remove, suspend, or limit games, promotions, or features at any time for maintenance, upgrades, security, legal reasons, or operational needs. Temporary interruptions may occur and do not necessarily create any obligation to keep specific content available.

Fair play standards and prohibited behavior

You agree to use the Services lawfully and in a way that supports fair play. Prohibited behavior includes, but is not limited to:

• providing false, misleading, or outdated information
• attempting to bypass location or eligibility restrictions
• fraud, collusion, or coordinating play to gain an unfair advantage
• chargeback abuse or disputing payments in bad faith
• bonus abuse or exploiting promotion gaps to extract value not intended by the offer
• using bots, scripts, unauthorized software, automation, or tools that manipulate gameplay or platform functions
• attempting to interfere with the website, games, or underlying systems
• letting anyone else use your account, or using another person’s account

These rules exist to protect players and the integrity of gameplay.

When Carnival Citi Casino may limit access or take action

Carnival Citi Casino may refuse service, limit features, suspend promotional access, place transactions on hold for review, or suspend/close an account when it reasonably believes that:

• these service terms or specific promotion rules have been broken
• verification is incomplete, inconsistent, or unsuccessful
• there is suspected fraud, payment misuse, or account security risk
• the account appears to be linked to prohibited behavior (including multiple-account misuse)

Where practical, the operator will aim to handle reviews in a balanced and timely manner. Some situations may require immediate action to prevent loss or protect the platform.

Errors, incorrect displays, and technical issues

From time to time, issues may occur such as interrupted sessions, game malfunctions, incorrect balances, display mistakes, pricing or purchase errors, or promotions crediting incorrectly due to technical or human error.

If an obvious mistake occurs, Carnival Citi Casino may correct the error and adjust the account in a fair and reasonable way to reflect what should have happened without the error. If a game is affected by a malfunction, affected results may be reviewed and, where appropriate, voided or corrected consistent with the circumstances.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If play stops being fun or feels hard to control, it’s important to take a break and seek support.

Carnival Citi Casino may provide responsible gaming tools or account restrictions for eligible players. Details and guidance may be available on the Responsible Gaming page.

Ownership of site content (intellectual property)

The website, its design, branding, text, graphics, software elements, and other original content are owned by Carnival Citi Casino or used under license. You may use the site for personal entertainment purposes only.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the site or its content without written permission, except where allowed by applicable law.

Third-party providers and linked services

Some parts of the Services are provided through third parties, including game providers and payment processors. Their systems may have their own operating limits, maintenance schedules, and availability constraints.

The website may also include links or integrations to third-party services. Carnival Citi Casino is not responsible for third-party content or availability outside of the parts it directly operates, and your use of third-party services may be governed by their own rules.

Liability limits in plain language

Carnival Citi Casino works to operate the Services responsibly, but it is not responsible for losses or damages caused by events outside its reasonable control or by factors such as:

• interruptions, delays, or system downtime
• your device issues, unsupported browsers, or connection problems
• mistakes made by the user (such as sending funds to the wrong place or sharing login details)
• third-party outages or failures (including payment providers or suppliers)
• misuse of the Services or breaches of these platform rules
• force majeure events (for example, major infrastructure failures or events that prevent normal operations)

Nothing in these service terms is intended to exclude liability where it cannot be excluded under applicable law.

No promises of uninterrupted access

The Services are provided on an “as is” and “as available” basis. While the operator aims for stable performance, continuous access and error-free operation cannot be guaranteed at all times, and specific games or features may not always be available in every location or at every moment.

Updates to these service terms

Carnival Citi Casino may update these conditions of use from time to time to reflect changes in the Services, legal requirements, or operational practices. The latest version posted on the website will apply from the date it is published (unless another effective date is stated).

You should review this page periodically. Continued use of the Services after an update means you accept the revised terms.

Related policies you may need to review

These service terms should be read alongside other applicable site policies and offer rules, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML/KYC Policy

If there is a conflict between a specific promotion’s rules and these general platform rules, the promotion’s specific rules will usually apply for that offer.

Contacting Carnival Citi Casino

If you have questions about these site terms, your account, or the Services, you can contact support by email at support@carnivalciti.com. Support options such as live chat may also be available on the website depending on hours and availability.

Using Carnival Citi Casino means playing within clear boundaries that protect both players and the platform. These rules are here to set expectations, support fair play, and help keep your account experience secure - and by continuing to use the Services, you agree to follow them.