Support

At Carnival Citi Casino, support is built to get you back to the action quickly and confidently. Whether you’ve got a question about your account, a transaction, a bonus, or a game feature, our friendly team is available 24/7 to guide you through every step. Reach out any time — we treat every message with priority and respect.

Fast options: live chat, email, and phone assistance on request

Choose the contact method that fits your moment. Our live chat connects you to an agent in real time for instant troubleshooting. Prefer email? Send a detailed note to support@carnivalciti.com and we’ll respond with a clear next step. If you need phone help, request a callback via live chat or email and we’ll arrange a call-back as quickly as possible.

For payment or verification issues, we work with all major methods — American Express, Apple Pay, Discover, MasterCard, PayPal, Trustly, and Visa — to track and resolve problems fast.

How fast you’ll hear back

Live chat: immediate response and most issues resolved during the session, typically within a few minutes.
Email: thorough replies within 12–24 hours; complex cases will include a timeline and assigned agent.
Phone callback: usually arranged within the same day when requested through chat or email.

These are typical response windows; urgent account or security concerns are prioritized and escalated immediately.

Quick answers: FAQs and Help Center resources

Before contacting support, you can often find instant answers in our Help Center and FAQ hub. Clear guides walk you through account setup, verification, deposits and withdrawals, bonus terms (including the No Deposit Welcome Bonus of 10,000,000 Gold Coins & 5,000 Sweeps Chips with a 1x wager), game rules, and state-specific eligibility. If a question concerns a specific title — for example, game features or free spins in The Wolf of Wall Street Slots — check the game page for rules and tips. Visit the Carnival Citi Casino review for an overview of site features and policies.

Real people. Real results.

Our agents are trained on account, payments, and gameplay support, and they handle sensitive matters with discretion. From smoothing a verification hold to clarifying bonus eligibility or walking you through a risk game feature, the team takes ownership and follows through until the issue is resolved. Expect clear explanations, practical solutions, and follow-up when needed.

Get personalized help and protect your play

If you’re unsure about state restrictions, bonus terms, or verification documents, contact us before making changes — we’ll confirm eligibility and next steps. We also proactively monitor security and will reach out if we detect activity that requires attention, but you can always contact support first if something looks off.

Reach out now via live chat or email at support@carnivalciti.com. We’re here to help you enjoy every spin, bet, and bonus with confidence.