Sweepstakes Rules

These Sweepstakes Rules explain how promotions work at Carnival Citi Casino, who can participate, how to get and use Gold Coins and Sweeps Coins (also called Sweeps Chips or SC), and what you must do to redeem prizes. By creating an account or participating in any sweepstakes promotion, you agree to follow these rules along with the site’s Terms and any promotion-specific rules shown in-game or on promotional pages.

If a promotion’s specific rules conflict with this page, the promotion rules control for that promotion only.

Who Can Participate - Eligibility Basics

Carnival Citi Casino sweepstakes promotions are intended for personal entertainment use by eligible individuals only.

To be eligible, you must:

• Be at least 18 years old (or the age of majority in your state of residence, if higher)
• Be physically located in an eligible U.S. state while participating
• Provide truthful, complete account information and maintain only one account
• Not be prohibited by applicable laws or by these rules

Carnival Citi Casino may request proof of eligibility at any time and may restrict participation if eligibility cannot be confirmed.

State Restrictions - Where Play Is Not Allowed

Sweepstakes promotions are not available in all locations. At the time of writing, Carnival Citi Casino restricts participation in: Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Montana, Nevada, Michigan, Washington, Idaho, and Utah.

Availability can change due to legal or operational requirements. You are responsible for ensuring you are in an eligible jurisdiction when you register, play, and redeem prizes. Using tools to mask your location may result in immediate suspension and disqualification.

Account Registration Rules - One Player, One Account

To keep play fair and secure, the following account rules apply:

• One account per person, per household, and per device environment where reasonably determined (Carnival Citi Casino may use device, network, and identity signals to enforce this)
• You must register using your real name and accurate contact details
• You may be required to verify a mobile phone number and/or email to activate certain offers
• Accounts are not transferable - you cannot sell, gift, or share access

If multiple accounts are associated with the same person or household, Carnival Citi Casino may suspend accounts, void promotional benefits, and deny redemptions.

Understanding Gold Coins vs Sweeps Coins (SC)

Carnival Citi Casino offers two types of virtual currency:

Gold Coins:

• Used for entertainment play only
• Not redeemable for cash prizes

Sweeps Coins (SC) / Sweeps Chips:

• Used to enter sweepstakes-style gameplay
• May be redeemable for prizes if you meet redemption and verification requirements

Any references to “SC” on the site may appear as Sweeps Coins or Sweeps Chips depending on the game or promotion.

No Purchase Necessary - Free Methods of Entry Still Count

No purchase is necessary to enter or participate in sweepstakes promotions where prohibited by law. Purchasing Gold Coins is optional and is not required to receive free Sweeps Coins offers that are made available through eligible free methods of entry.

When offered, free entry methods provide an alternative path to obtain SC without buying anything. If you use a free method, you must follow the stated instructions exactly. Requests that are incomplete, inaccurate, automated, or otherwise non-compliant may be rejected.

How To Get Sweeps Coins - Every Common Way Explained

Carnival Citi Casino may provide Sweeps Coins through several channels, which can change over time based on promotions and eligibility.

Common ways to obtain SC include:

Welcome bonus: New eligible players may receive a welcome package such as “10M Coins & Free SC 5,000,” typically credited after registration and required verification steps (for example, mobile number verification). Some offers may include a 1x playthrough requirement before redemption eligibility.

Daily login bonus: Eligible players may receive SC or promotional value automatically when logging in each day.

Purchase-linked bonus (optional): When you purchase Gold Coins, Carnival Citi Casino may include free SC as a promotional bonus. The SC is provided as a bonus and is not “bought.”

First deposit bonus (optional): Eligible players may receive a first purchase promotion, such as an offer that awards SC at a multiple of the amount spent in Sweepstakes Coins terms, as described in the promotion details at the time it runs.

Luck Draws and play-based entries: Promotions may award entries based on play. For example, a ticket may be issued for every 10,000 SC played, with drawings that can award SC prizes (such as 100,000 Sweeps Chips), subject to the promotion rules shown during the event.

Social media and community promotions: Carnival Citi Casino may run giveaways or limited-time promos through official social channels. Participation requirements and eligibility will be stated in the promotion post.

In-game and mystery promotions: Certain games may trigger limited offers, missions, or surprise bonuses. These can be time-limited and may require opt-in inside the game interface.

Because promotions can be updated quickly, always check the current terms shown at the time you accept or use an offer.

Participation Requirements - Playing With SC the Right Way

When you use SC to play eligible games, you are entering sweepstakes-style gameplay. Participation rules generally include:

• You must be logged into your own eligible account
• You must not use software or tactics that give unfair advantages
• You must follow any game-specific rules, bet limits, and promotional conditions

Some promotions may require minimum SC play, specific eligible games, or completion of tasks before rewards or entries are issued.

Bonus Playthrough and Promotion Conditions

Some SC bonuses may require a playthrough (also called wagering) before you can redeem prizes tied to that SC. For example, the no-deposit welcome bonus may carry a 1x playthrough requirement.

Carnival Citi Casino may also apply:

• Maximum redemption limits for certain promo-issued SC
• Expiration dates on promotional SC, entries, or rewards
• Limits on stacking multiple promotions at once
• Game contribution rules (some games may contribute differently to playthrough)

If you attempt redemption before completing required conditions, your request may be delayed or denied until requirements are met.

Prize Redemption - What You Need Before You Cash Out

SC redemptions are subject to eligibility, verification, and compliance checks. To redeem prizes, you typically must:

• Meet any minimum redemption threshold shown in your account
• Have completed any required playthrough tied to promotional SC
• Have accurate profile information matching your identity documents
• Pass account verification and fraud-prevention screening

Redemptions may be processed only to accounts and methods permitted by Carnival Citi Casino. Available payment options for purchases may include American Express, Apple Pay, Discover, MasterCard, PayPal, Trustly, and Visa, but redemption options can differ from purchase methods and may vary by player and jurisdiction.

If you need help with a redemption question, contact support at support@carnivalciti.com.

Verification (KYC) - Identity Checks That Protect Players

To keep the sweepstakes fair and prevent fraud, Carnival Citi Casino may require verification at registration, before redemption, or at any other time. Verification may include:

• Proof of identity (such as a government-issued ID)
• Proof of address (such as a utility bill or bank document)
• Phone number verification
• Age verification
• Additional documentation if risk checks require it

You must complete verification within the timeframe requested. If documents are missing, expired, altered, or do not match your account information, redemption may be rejected and your account may be restricted.

Fair Play Standards - Prohibited Activities That Get Accounts Flagged

Carnival Citi Casino actively monitors gameplay and account activity. The following are prohibited and may lead to voided bonuses, forfeited SC, denied redemptions, suspension, or permanent closure:

• Creating or using multiple accounts, including “bonus farming”
• Any attempt to disguise identity or location (VPNs, proxies, GPS spoofing, or similar methods)
• Collusion or coordinated play intended to manipulate outcomes or promotions
• Automated play, scripts, bots, macros, or unauthorized third-party software
• Chargebacks, payment fraud, or using payment methods you do not own or have permission to use
• Abusing promotions (including exploiting timing, loopholes, or inconsistencies)
• Harassment of staff or other players, or abusive conduct in chat/community features
• Selling, transferring, or trading accounts, SC, or promotional benefits
• Any activity that violates applicable laws or regulatory requirements

If suspicious activity is detected, Carnival Citi Casino may place your account under review and temporarily pause redemptions while investigating.

Fraud Prevention - How Reviews and Holds Work

To protect legitimate players, Carnival Citi Casino may apply security controls such as:

• Device and IP analysis
• Payment risk scoring
• Duplicate-account detection
• Gameplay integrity reviews
• Manual review of high-value redemptions

During a review, you may be asked for additional documentation or clarification. Failure to cooperate can result in disqualification from promotions or loss of redemption eligibility.

Disqualification, Suspension, and Forfeiture - When Rewards Can Be Voided

Carnival Citi Casino may suspend or close your account, void promotional rewards, or deny redemption if:

• You are in a restricted state or cannot prove eligibility
• Your account information is false, incomplete, or does not match verification documents
• You violate any rule on this page or any promotion-specific term
• Your activity indicates fraud, abuse, or unfair play
• You attempt to redeem prizes using an account that is not in good standing

If an account is closed due to a rules violation, any remaining Gold Coins, SC, entries, and pending redemptions may be forfeited to the extent permitted by law.

Changes to These Sweepstakes Rules

Carnival Citi Casino may update these rules to reflect legal requirements, operational changes, or promotion updates. The most current version is the one posted on this page at the time you participate. Continued participation after updates means you agree to the revised rules.

For brand details and the latest platform overview, you can also visit the Carnival Citi Casino page.